When you place an order with us and pay via PayPal, you will receive an e-mail confirming receipt of your order and containing the details of that order.
It is our intention to post your item(s) within 5 working days of receipt of your order, usually we will post next working day. If there is a delay in us being able to post within that time period, we will contact you to let you know.
Please note that although we post all items by first class mail, we have no control whatsoever over delivery times once the tape is posted. If you have not received your item(s) within 14 days of placing your order, please contact us so we can take action to rectify any problems.
Your privacy is important to us; we do not share your contact details or information about your order with any third party or other companies.
Your right to cancel your order
Under UK Distance Selling Regulations you have a cooling-off period of seven working days after the day you receive the item(s), during which time you have an unconditional right to cancel your order.
Should you wish to cancel your order under Distance Selling Regulations, you should;
- Inform us by post or email within 7 days. This is the email address to use; firstname.lastname@example.org – our postal address is shown below.
- Take every effort to return the item to us in the condition it was delivered to you, within 10 days of your decision to cancel. We strongly encourage you to get proof of postage if doing so. It is the responsibility of you (the purchaser) to pay for return postage costs.
If you decide to cancel your order under Distance Selling Regulations, you must take reasonable care to ensure that we receive the item, and that it is not damaged in transit. Failure to exercise reasonable care may result in a claim by us for breach of statutory duty. This is the address you should send the return item(s) to if you wish to cancel your order;
38 Woodfield Avenue
Should you cancel your order, we will refund the full purchase price as quickly as possible. Distance Selling Regulations state this should be done within 30 days, though we aim to do so within 3 working days. At peak business times this may take slightly longer. You can view full details of e-Commerce and Distance Selling Regulations here;
When ordering goods from neuroseminars.co.uk for delivery overseas, you may be subject to import duties and taxes which may be levied when the item reaches its destination. Any additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.
Additionally, please note that when ordering from neuroseminars.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
We would like our international customers to be aware that cross-border deliveries may be opened and/or inspected by customs authorities as they see fit.